Privacy Policy and Personal Data Protection Act

Data Protection Policy

As a nursing home of the Intermediate and Long Term Care ( ILTC ), we share relevant data within the healthcare sector ( such as hospitals, government agencies, healthcare institutions etc. ) for the continuity of care for your loved one. The Personal Data Protection Act ( PDPA ) safeguards individuals’ personal data against misuse by regulating the proper management of personal data. We adhere to the guidelines under the PDPA and ensure the personal data collected is used or disclosed for the said purposes.

At Singapore Christian Home (SCH), we respect and keep your data safe by limiting access to only doctors and healthcare personnel who are involved in the caring of your loved one and use your data reasonably as far as possible.

You may wish to refer to the SCH PDPA Policy here.

For enquiries of feedback relating to you and your loved one's data which Singapore Christian Homes collects, please contact our Data Protection Officer at


SCH Personal Data Protection Act External Policy


The Personal Data Protection Act (Act No. 12 of 2012) (“PDPA”) regulates the collection, use and disclosure of an individual’s personal data. The general rule laid out by the legislation is that personal data can only be collected, used and/or disclosed with the consent of the individual concerned.

The PDPA has been implemented in two stages. The Do Not Call (“DNC”) registry came into force on 2 January 2014. The remainder of the provisions, including those pertaining to the collection, use and disclosure of personal data, came into force on 2 July 2014.


The PDPA applies to all organisations, including voluntary welfare organizations such as Singapore Christian Home (“SCH”). It requires SCH to put into place practices and policies to meet the prescribed data protection standards. SCH is liable for all the acts committed by its employees and volunteers, unless reasonable steps have been taken by SCH to prevent these persons from
violating the act.

This external policy therefore aims to inform the general public about how SCH complies with the PDPA. It also provides a set of practical steps that people may take to gain access to, or make corrections to their personal data provided to SCH. These steps also allow them to withdraw their consent to the collection, use or disclosure of their personal data.

In this Data Protection Policy (“Policy”) and under the PDPA, “personal data” refers to any data (whether true or not) about an individual who can be identified [1] from that data; or [2] from that data and other information to which we have or are likely to have access.

Examples of such personal data may include a person’s:

  • name, NRIC, passport or other identification number;
  • date of birth;
  • contact details such as telephone number(s), mailing address(es), and email address(es);
  • education details;
  • images, videos, and voice recordings;
  • employment and financial details; or
  • any other information relating to any individuals which may have been provided to SCH,
    in any form.

In this Policy, “we”, “us”, “our” or “SCH” refers to the Singapore Christian Home, “you”, “your” or “yours” refers to the persons to whom this Policy applies.


SCH is committed to adhering to its legal obligations under the PDPA. This means that SCH will do its best to comply with the general rule laid out by the PDPA that personal data can only be collected, used and/or disclosed with the consent of an individual (subject to the exceptions and on the terms provided in the PDPA).

Note: The information in this Policy merely provides an overview of SCH’s obligations under the PDPA. This Policy is not a representation by SCH that is meant to create any private law obligation. SCH’s precise legal obligations may be found in the PDPA, the Personal Data Protection Regulations 2014 and any other subsidiary regulations, notices or guidelines in force. SCH may, from time to time, update this Policy to reflect any changes in legal or regulatory requirements.

In general, SCH collects personal data when:

  • you submit any form (such as registration, application, casework, membership, consent, public permission, or donation forms);
  • you enter into any agreement with SCH;
  • you provide other documentation or information in respect of your interactions and transactions with SCH, or when you use SCH’s services;
  • you interact with SCH staff, volunteers, and other representatives (for example, via telephone calls, email, fax, letters, fax, and face-to-face meetings);
  • you request that SCH contact you, or be included in an email or other mailing list kept bySCH; 
  • you respond to SCH’s request for additional personal data through other initiatives;
  • you submit an employment or volunteer application, or when you provide documents or information including your resume and/or curriculum vitae in connection with any appointment;
  • SCH takes your photographs or videos when you attend SCH events;
  • SCH seeksinformation about you and receives your personal data in connection with your relationship with SCH (such as for rehabilitative services or employment applications), for example, from public agencies or the relevant authorities; and/or
  • you submit your personal data to SCH for any other reason.

Accuracy: SCH will make reasonable efforts to ensure that the personal data SCH collects is accurate and complete. Please help SCH by ensuring that all personal data that you submit is complete and accurate. If you fail to do so, SCH may be unable to provide you with the services you have requested.

If SCH is likely to use your personal data to make a decision that affects you, or if SCH is likely to disclose your personal data to another organisation, SCH will make reasonable efforts to ensure that personal data collected by or on behalf of us is accurate and complete.

Security: SCH will protect the personal data by making reasonable security arrangements. However, SCH cannot completely guarantee the security of your personal data.


In general, SCH may collect, use and disclose personal data for the following purposes, amongst

  • responding to, processing and handling complaints, queries, requests, feedback and suggestions;
  • assisting and contacting parties in relation to the services they have requested;
  • contacting parties in relation to events SCH is hosting;
  • research and advocacy purposes in relation to mental health issues;
  • to provide information to the relevant funding agencies;
  • to refer individuals with mental health issues to the relevant government authorities;
  • to refer individuals with mental health issuesto the relevant individuals and organisations providing assistance;
  • SCH’s internal record keeping purposes;
  • for use in SCH publications, or to send out SCH publications;
  • contacting volunteers regarding their tasks, or regarding future volunteering
  • responding to, processing and handling complaints, queries, requests, feedback and
    suggestions; or
  • complying with any applicable rules, laws and regulations, codes of practice or guidelines
    or to assist in law enforcement and investigations by relevant authorities.

SCH will seek your prior consent for any disclosure of your personal information in relation to these purposes and for any other purpose that is not listed above.

SCH will retain your personal data for as long as the purpose(s) for which it was collected remain(s) valid, or for as long as the personal data is necessary for SCH’s legal or business purposes.


If you:

  • have any questions or feedback about how SCH handles personal data;
  • have any complaints about how SCH has handled your personal data;
  • wish to obtain access or make corrections to your personal data that SCH has; or
  • wish to withdraw your consent to SCH’s use of your personal data,
    you may contact SCH’s Data Protection Officer at

Please identify yourself and indicate the personal data that the request concerns. SCH will strive to respond to each request as soon as reasonably possible and as accurately and completely as necessary. However, please note that SCH may refuse your request under certain circumstances as laid out under the PDPA.

Note on Withdrawal of Consent: If you withdraw your consent to any or all use of your personal data, depending on the nature of your request, SCH may not be able to continue providing its services or performing its contractual obligations to you. Any withdrawal of consent may also result in the termination of any agreements or arrangements you have with SCH and you being in breach of your contractual obligations or undertakings. SCH reserves its legal rights and remedies in such event.