The Operations Executive is responsible for the effective operation and maintenance of the Home’s facilities, including overseeing and managing day-to-day operations and ensuring maintenance duties are carried out diligently and efficiently. The role involves managing and coordinating various operational support services to ensure high standards of resident care, regulatory compliance, and operational efficiency, as well as drafting maintenance contract specifications and providing technical input for ad-hoc projects from a maintenance and facilities management perspective.
JOB SCOPE
OPERATIONS AND FACILITIES MANAGEMENT
- Lead a team in managing the daily operations of the Home and ensure the smooth delivery of all support services while maintaining targeted performance standards.
- Organise, coordinate, and manage operational support services for day-to-day operations, including facility cleanliness and maintenance, equipment servicing, meal and laundry services for residents, logistics support, and safety and security services.
- Respond to and resolve complaints, feedback, and service requests from building users. Manage outsourced vendors and conduct regular performance review meetings to ensure service standards are met.
- Compile service records and manage contractors in carrying out regular servicing and maintenance works, including service contract renewals. Ensure all service contracts are renewed prior to expiry. This includes drafting specifications, managing quotation processes, and seeking approval from relevant authorities.
- Plan, schedule, and coordinate general maintenance works and major repairs, and prepare monthly management reports. This includes preventive maintenance, pest control, horticulture, security management, and cleaning services.
- Monitor the status of repair works daily to ensure issues are attended to and rectified promptly.
- Maintain systematic paper and electronic records of drawings, documentation, assets, inventories, and databases related to the maintenance and operations of the Home.
- Maintain up-to-date records and documentation, stay informed of changes in regulations and licensing requirements, and ensure timely submission and renewal of licences and regulatory requirements.
- Assist in ensuring compliance with licensing and regulatory requirements, as well as in the formulation and implementation of policies, standard operating procedures, and operations manuals to ensure all premises, installations, fittings, and equipment are maintained in optimal condition and in compliance with requirements.
- Assist in implementing workplace safety and fire safety measures, and ensure staff and occupants comply fully with all safety instructions, requirements, and regulations.
- Assist in the procurement of goods and services by reviewing specifications, sourcing competitive quotations, evaluating submissions, and making recommendations for approval.
- Manage assigned projects to ensure timely and satisfactory completion.
- Assist in the annual budgeting exercise, including identifying major items required for additions or replacements within the Home, obtaining budgetary quotations, and preparing capital equipment justifications and approval requests.
- Supervise contractors carrying out maintenance works to ensure the Home is properly maintained and service standards are achieved. Ensure effective communication and coordination with contractors and sub-contractors regarding works and equipment procurement.
- Support and manage day-to-day operations during pandemic or epidemic situations, including guiding the facilities team in complying with infection control protocols.
- Perform any other duties assigned by the Head of Department and support ad-hoc functions as required.
JOB REQUIREMENTS
A) EDUCATIONAL, TRAINING AND EXPERIENCE
- Bachelor’s Degree or Diploma in Healthcare Administration, Facilities Management, Building Services, Mechanical Engineering, or Electrical Engineering.
- Minimum 5 years of relevant experience for degree holders or 8 years for diploma holders in building facilities or engineering maintenance, preferably within a healthcare or similarly regulated environment.
- Strong knowledge and experience in Building Services, with preference given to candidates with experience in healthcare operations, facilities management, workplace safety, and fire safety.
- Experience in interpreting blueprint drawings, budget planning, and supervisory or management responsibilities.
- Experience in a nursing home setting would be an added advantage.
B) PROFESSIONAL LICENCE
- Perform Work at Height (Supervisor) certification.
- CERT Team – WSQ Respond to Fire Emergencies in Buildings certification.
- CERT First Aider Course with CPR + AED certification.
- CERT Team – WSQ Implement Incident Management Processes certification.
C) OTHERS
- Able to work within tight deadlines.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Meticulous and detail-oriented.
- Strong problem-solving and crisis management skills.
Please fill up our job application form and email to hr@schome.org.sg